some CHROMTECH MAIN MENUS

TO All NEW Customers
. . . but a reminder to ALL!     Chromalytic Disclaimer

• Disclaimer - Fragile Goods /

• Equipment > Installation

• Shoppig Carts

• Warranty / Resellers
  New Customer Regn-2019 PDF
  Customer Declaration PDF form(s)

With all due respect . . . As of 2016+

     . . . We will no longer accept Phone orders or CC Payment by phone - CONFIRMATION is Always required in writing PayPAL Invoice is confirmation Any Bank Transfer must be with your Purchase Order
NO REVERSALS of the Transaction will be accepten without substantiation
by e-mail (preferred)  or fax ( Banks at their discretion do no favors for us
/ the vendor in case of disputes ! )
Altho’ we Do welcome phone enquiries and RFQs
 - And YES we DO answer the bloody phone
 And NO Twith  those dumb answering machine

Payment preferred > using CC via PayPAL ( & we send the PP Invoice
. . . but on Your request ! )

1    Any . . . ACCOUNT Orders
-    will be processed only on receipt of official Company Letterhead
Purchase Order & Terms as agreed : ”

2  CASH Orders
-   Payment by CC using on-line PayPAL or Bank Transfer can be made
 . . . in advance OR by arrangement.
Goods will NOT  be released for shipment until the Bank receipt is received by us
by e-mail ( or fax ) 
OR the funds actually appear in our Bank account ( bear in mind the Banks
 may sit on the money for up to 3 or 4 days

3   SHOPPING Cart

• Enter Details on-line in either of our various SHOP CARTS ( see latest
  www.chromalytic.net.au )

• YOU must follow OUR instructions explicitly.

• YOU accept THE LIMITATIONS of our “proto” Carts and any ”errors’
  will be adjusted by us before shipping ANY Goods.

• Note : most Carts are simplistic and prone to “errors ) We will confirm YOUR Order
   with Our ORDER Confirmation BEFORE processing AND Shipment.
  generally AFTER YOUR PAYMENT !

Invoice Prices may also be adjusted to current Prices in Our SYSTEM Database,
for example for ANY Extraordinary Currency Exchange Rate Fluctuations . . . 
re Our Purchasing from International Suppliers Or where Goods are being exported

1    ALL Purchase Orders / Quotation requests must be in writing e-mail or fax
2    We respond with a formal quote AND Order Confirmation and then
the PayPAL  INVOICE is sent on request
3    Your written Purchase Order needs to be returned to us by fax or scanned e-mail.
with Street Delivery address for Courier
with / without CC details
signed and with printed Customer Name
Both permanent Phone No and Mobile No (as a back up) are required
All this to be detailed on each Order Form
4    On completion of shipment and payment confirmation
Then we send you a PAID Tax Invoice.
5    If in doubt  re - your presence at delivery address then YOU must 
make alternative arrangements with us
We accept NO RESPONSIBILITY for missing or late deliveries
 . . . outside of our control
6    ALT FREIGHT
YOU can use your Freight Courier to Pick up from Chromalytic Tech
232 Forest Rd, Boronia, 3155
AFTER we confirm shipment is ready for pick up
7    At Your request We will ship to your preferred nearest Courier Depot >
TNT or Hunter Express.
 . . . YOU determine the details of this address and make ALL the arrangements
8     All responsibility for Goods pass to you the Purchaser once in the
hands of our or your Courier
9     The transaction is completed with our Tax Invoice after goods have
been shipped
10    FRAGILE Goods - NO responsibility for breakages in transit is
accepted by us - the low cost PRICING reflects
THIS risk ALL Care and Diligence is used by Us !

Tell us . . . If you have any difficulties with Any of this !

We reserve the right do do business with you or your Company
strictly under OUR Terms
 And NOT to do business with customers who can Not or Will Not comply
Or even those who may tend to obfuscate with Us

Government Orders or those from “Large” Companies . . .
SPECIFYing 30>60>90days
Or whatever will NOT be accepted !.

NEW CUSTOMER REGISTRATION Form
(update2019 PDF)
OR complete this manually and return by e-mail
YOUR DETAILS

Signature :

Dated :

First Name :

Surname:

Company Name :

Dept :

Address :

Street :

City :

Post Code :

E-mail :

    Phone No :

DISCLAIMER ( see also Disclaimer 10-m4 )
      1  FRAGILE Goods . . . ALL Due care and diligence in packaging; but once in the hands of Couriers
 it is out of (our) Control. Breakages are at Customers Risk
and replacement Cost.
( 50ml and 100ml glass Vials can be problematic in small Qtys
 - pallet loads are generally OK into Chromalytic)
       2    Customer must CHECK our Order Confirmation for accuracy and notify Chromalytic of ANY Discrepancies
BEFORE WE SHIP / incorrect addressing and any special delivery instruction
( . . . IF No signature on delivery required /psossible THEN om your instructi on to Courier “leave in a safe place” . . . AND to be specified by You !
if a private address then entirely at customers RISK and responsibility !
      3   Customers are advised to read ALL relevant documentation
 
Our websites and those of our Suppliers.
NO CLAIMS accepted for users misunderstanding of technical details prior
to ordering

 if ANY uncertainties ? > then ASK !
ANY Returns 25% restocking Charge will apply
- but” other” conditions may also apply !

Instrumentation DISCLAIMER

Chromalytic IMPORTS from various OEM Countries
They are certified in respectively eg CE, TUV, GS, NRTL from
USA, Canada, China, UK Europe, Japan but each with their own licensing regimes

Equipment Installation

Offered by Chromaytic on a RESTRICTED / Limited basis

Advisory Only - in presence of appropriately qualified AND certified technical customer staff - particularly relevant for large Corporations, or Educational Institutes, Industrial Co’s

-  where “the bureaucracy has got “out of hand” and certified
 / licensed tradesmen, , on-site engineers are deemed essential to actually do the “ hands-on ” work even to install s’ware and to “change a light bulb”

Gas Chromatographs require in-house “Company approved” specialists
     Computers  IT
     Pneumatics
     Gas Plumbers
     Pipe Fitters
     Electronics
     Fluid Engineers
     Chemists ( of course ! ) > Chromatographers
“ abilty to “push a pen > paperwork
AND with “ an ounce of common sense ”

Other equipment sold by Chromalytic require other specialists training  and expertise in Operating Use

Vacuum Technology ( GC/MS, pumps”)
Motorised devices Heat and cooling > refrigeration

ALL SAFETY aspects must be assumed by the user with ONLY skilled
 and trained technicians . . . as appropriate

as deemed necessary by the “nanny State” in Australia, and its’ various
States and Territories

It is assumed Companies have done their due diligence in this respect
AND for assuming ALL costs that may be involved prior or subsequent
purchasing of such equipment

Any equipment is supplied to customers in an “AS IS” condition
as supplied by the respective OEMs in their Country of Origon
and  according to their local licensing requirements

As per OEM Catalogs or their respective on-line Websites

Chromalytic accepts NO responsibility WHAT-SO-EVER
for ANY oversights in Customers / Companies NOT getting
the appropriate permissions
eg ARPANSA > NUCLEAR LICENSE for ECD DETECTORS
 ( a  Radioactive Ni63 hazard )
Dangerous Goods - storage and user license required
re Solvent use eg LC & (HPLC) and for Chemical Standards
( GC & HPLC )
TGA Therapeutic Goods - All licenses where appropriate !

CT > Disclaimer